Mystery Shopping

Real Insights. Real Guests. Real Impact.

Want to know what your guests really experience? Our Mystery Shopping service puts you in the customer’s shoes—literally. We send trained professionals undercover to evaluate your service, food, ambiance, and operations from a guest’s perspective. It’s the ultimate reality check, designed to highlight what’s working and uncover what’s not, all while keeping your team on their toes.

Because you can’t improve what you don’t see.

What We Offer

Our mystery shoppers deliver honest, detailed, and actionable feedback that helps elevate every corner of your operation:

Service Evaluation

See how your team performs under pressure, from greetings to goodbyes.

Guest Experience Audits

We assess everything your customers notice—cleanliness, speed, professionalism, and hospitality.

Food Quality Checks

Unbiased feedback on temperature, taste, presentation, and accuracy of orders.

Operational Flow Analysis

From front of house to back, we examine the systems behind the scenes that impact the guest journey.

Customized Reports & Recommendations – Clear insights with tangible

suggestions to drive performance and consistency.

It’s feedback with purpose—and results.

Why It Works

Mystery shopping offers more than observations—it gives you the unbiased truth from a guest’s point of view. Our reports shine a light on blind spots, reinforce training, and empower your team to deliver a better experience every single shift.



When you see what they see, you can serve with intention—and lead with clarity.

Ready for the Truth?

Our Mystery Shopping service helps you tune in to the details that matter most to your guests. Let Certivance help you turn great intentions into consistent execution—one secret visit at a time.

Insight is power. Let’s use it.