A 30-minute online training that teaches restaurant managers and employees how to maintain situational awareness, de-escalate difficult guests, and respond to active threat scenarios. Includes core modules, additional training content, and printable manager/employee PDFs.

De-Escalation and Active Threat for Restaurants is designed to help restaurant workers recognize risks early, de-escalate situations before they escalate, and respond effectively during active threat scenarios. This fast, focused course provides practical tools that protect staff, guests, and business operations.
Learners complete five core modules (≈30 minutes) to earn their certificate, with access to four additional optional modules for deeper training.
By the end of this course, learners will be able to:
Core Modules (Required):
Additional Modules (Optional):
This course is designed for:
Training is appropriate for all restaurant environments, including quick service, fast casual, hotels, and full-service dining.
To earn the Certificate of Completion:
All digital product purchases are final