This course equips restaurant managers and employees with the skills to maintain situational awareness, de-escalate difficult interactions, and respond to active threats. Complete the 30-minute core training to earn certification, plus access four additional modules covering aggression, alcohol service, and human trafficking awareness.
This course equips restaurant managers and employees with the skills to maintain situational awareness, de-escalate difficult interactions, and respond to active threats. Complete the 30-minute core training to earn certification, plus access four additional modules covering aggression, alcohol service, and human trafficking awareness.
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This course equips restaurant managers and employees with the skills to maintain situational awareness, de-escalate difficult interactions, and respond to active threats. Complete the 30-minute core training to earn certification, plus access four additional modules covering aggression, alcohol service, and human trafficking awareness.
Training designed for restaurant staff to improve safety, awareness, and de-escalation skills in workplace situations.
Introduction to situational awareness, workplace safety policies, de-escalating difficult customers, managing active assailant situations, and reducing risk factors linked to domestic partners or ex-employees.
Teamwork and bystander intervention with aggressive guests, recognizing domestic disputes and trafficking risks, handling interlopers, and cutting off alcohol service for intoxicated guests.
Managers and employees working in restaurants and hospitality environments who may encounter difficult or threatening situations.
Completion of the 30-minute core modules earns a certificate, with access to additional learning modules.
Includes downloadable Manager PDF, Employee PDF, and California-specific PDF resources.