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ServSafe® De-Escalation and Active Threat for Restaurants

$ 22.50 USD
ServSafe® De-Escalation and Active Threat for Restaurants
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ServSafe® De-Escalation and Active Threat for Restaurants

A 30-minute online training that teaches restaurant managers and employees how to maintain situational awareness, de-escalate difficult guests, and respond to active threat scenarios. Includes core modules, additional training content, and printable manager/employee PDFs.

About the course

De-Escalation and Active Threat for Restaurants is designed to help restaurant workers recognize risks early, de-escalate situations before they escalate, and respond effectively during active threat scenarios. This fast, focused course provides practical tools that protect staff, guests, and business operations.

Learners complete five core modules (≈30 minutes) to earn their certificate, with access to four additional optional modules for deeper training.

What you will learn

By the end of this course, learners will be able to:

  • Maintain situational awareness to reduce risks
  • Recognize early indicators of escalating behavior
  • Apply proven de-escalation techniques
  • Understand operational policies that support workplace safety
  • Respond appropriately in active assailant situations
  • Identify risks related to domestic disputes, former employees, or potential workplace violence
  • Use teamwork and bystander intervention to support de-escalation
  • Manage interactions with aggressive guests, non-guests, or intoxicated individuals

Course Outline

Core Modules (Required):

  1. Situational Awareness
    Understanding the concept and applying it in the workplace.
  2. Workplace Safety Policies
    The importance of operational procedures and proactive risk reduction.
  3. De-Escalating Difficult Customers
    Communication skills, tone control, and conflict prevention.
  4. Active Assailant Response
    How to prepare for, respond to, and manage an active threat situation.
  5. Violence Risk Factors
    Domestic partner issues, former employees, and behavioral red flags.

Additional Modules (Optional):

  1. Managing interactions with aggressive guests through teamwork and bystander support
  2. Identifying violent situations related to domestic disputes and human trafficking
  3. Managing interactions with non-guests/interlopers entering the premises
  4. Stopping alcohol service for intoxicated guests

Who should take this course

This course is designed for:

  • Restaurant managers
  • Servers, hosts, bartenders, and cashiers
  • Back-of-house staff
  • Shift leaders and supervisors
  • Safety or security-focused team members

Training is appropriate for all restaurant environments, including quick service, fast casual, hotels, and full-service dining.

Exam & Certification

To earn the Certificate of Completion:

  • Complete all five core modules (≈30 minutes)
  • Access optional modules anytime afterward
  • Certificate is immediately available for printing or download
  • Manager, employee, and California-specific PDFs are included

Course Access

  • 100% online
  • Compatible with all devices
  • Self-paced with full progress tracking
  • Core modules must be completed for certificate issuance
  • Additional modules remain available for further training

All digital product purchases are final

After your purchase is processed, your course access code will be emailed to you within 24 hours.
Once you receive it, you can log in and start your training at:
Course Access